Refund policy

All products are made-to-order and produced only after your purchase. Because of this, we do not keep stock and cannot resell returned items.

We do not accept returns or refunds for:

• change of mind

• incorrect orders

• dissatisfaction with design or expectations

 

EU Customers

If you are located in the European Union, you have the right to request a return within 14 days of receiving your order.

However, due to the nature of our made-to-order production:

• returned items must be unused and in original packaging

• return shipping costs are the responsibility of the customer

• original shipping costs are non-refundable

 

Damaged or Incorrect Items

We will replace or refund your order if:

• the item is damaged

• the item is defective

• you received the wrong item
  
  

Contact us within 48 hours of delivery at jetnode.dev@gmail.com with:

• your order number

• photo proof

 

Returns Process

If your return is approved, you will receive instructions on how to send the item back.

Items sent without prior approval will not be accepted.

 

Refunds

If your return is approved, refunds will be issued to your original payment method within 10 business days.